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Collection of Member User Information: As a member of AmericanLadders.com, we only require our members to submit information necessary to use the services offered through our web site or our partners' web sites. This information includes your name, e-mail address, your mother's maiden name (for password verification only), address, phone number and payment information (which may include credit card or banking information). From time to time, members of AmericanLadders.com will be given the option to participate in online surveys. Participation is always at your option. The information gathered from our surveys will only be used to enhance our members' experience, and to help us identify services and needs which may be valuable to our members in the future. From time to time, members of AmericanLadders.com will be given the option to participate in contests and promotions that may also require information from our users which. The information provided will only be used to notify winners and conduct the promotion. Participation in these contests and promotions is always at your option.

Use and Disclosure of Personal Information : We use personal information from our users solely to provide and enhance our services. For example, we use personal information to verify the identities of buyers and sellers, process the transaction, verify receipt of payment and confirm shipping information. These uses include but are not limited to sharing your information with other companies such as your credit card company,  banking institution or shipping company. We also use personal information internally to improve our services.

Restriction on Disclosure of Your Information by Us: We will not sell, disclose or rent to third parties individually identifiable user information collected at our web site, through our servers or otherwise obtained by us, other than to provide our services and as set forth in this privacy policy.

Disclosure of Information to Protect our Rights and Comply with Applicable Law: We cooperate fully with all law enforcement inquiries and with third parties to enforce their intellectual property and other rights. We may disclose, in our reasonable judgment, user information as required to fully comply with all such actions and laws in the course of conducting our business and at the request of law enforcement officials. We may also disclose your information and communications to protect our rights or prevent liability to us. In such event, your private communications and personally identifiable information may be disclosed in ways not otherwise described in this privacy policy.

Passwords and Confidential Information: We require that you do not disclose or share your password or other identifying information with anyone else.  

Security: With the understanding that perfect security does not exist on the Internet, we do employ industry standard technologies to protect our users' information, including firewalls and secure socket layers for a safe shopping experience. So long as we employ these reasonable security measures, we are not responsible for any unauthorized lost or disclosure of your information.  

Changes to Your Account: AmericanLadders.com gives you the ability to change or edit your personal information contained in your profile. Additionally, AmericanLadders.com gives you the opportunity to deactivate your account if you choose. Contact us to request the deactivation of your account. If you have active orders in process, your account will be deactivated after your orders have been shipped and payment has been made. We reserve the right to retain information after you have deactivated your account or information that you have requested to be removed in order to comply with applicable law, resolve disputes and enforce our rights. 

Revisions to our Privacy Policy: We reserve the right to amend this privacy policy from time to time without notice to you. If at any time we decide to substantially change the manner in which we collect or use personally identifiable information, we will inform our members by posting a prominent announcement on our home page or deliver this announcement to Members via email Newsletter. Your personal information will always be used in accordance with the privacy policy in effect at the time the information was collected.  

Your Input: If you have any comments or opinions you'd like to share with us regarding our privacy policy, please contact us.